Legal

Cancellation & Refund Policy

Last updated: September 2026

This policy is issued by Sahilz Advertising and Events (GSTIN: 29CCYPS9213B2ZZ), the owner and operator of the Ad Events platform.

General Policy

All ticket sales on Ad Events are final. We follow a strict no-refund policy as tickets are event-specific. Once purchased, a ticket cannot be cancelled or refunded except under the specific circumstances outlined below.

Refund-Eligible Situations

A refund will be issued in the following cases:

Event cancelled by organizer

If the event is officially cancelled by Sahilz Advertising and Events, a full refund will be processed within 7–10 business days to the original payment method.

Event postponed

If the event date is changed, ticket holders will be given the option to transfer their ticket to the new date or receive a full refund.

Duplicate charge

If you are charged more than once for the same order due to a technical error, the duplicate amount will be refunded immediately upon verification.

Non-Refundable Situations

The following situations are not eligible for a refund:

Change of plans

Personal reasons for not attending are not covered.

Unable to attend

Inability to attend due to travel, schedule, or health (except force majeure) is not refundable.

Lost or misplaced ticket

Your ticket can be reissued via your account — a reissue does not constitute a refund.

Late arrival or denied entry

Entry denial due to late arrival or ID mismatch is the attendee's responsibility.

Cancellation by Customer

Customers cannot cancel a ticket purchase after the order is confirmed. By completing checkout, you acknowledge that all sales are final, subject only to the refund-eligible situations listed above.

How to Request a Refund

If your situation qualifies under the eligible cases above, follow these steps to request a refund:

1

Send an email

Email info@sahilzenterprise.in with the subject line: Refund Request - [Your Order ID]

2

Include the following details

  • Full name and registered email address
  • Order ID (found in your booking confirmation email)
  • Reason for refund request with supporting information
3

Processing time

Approved refunds are processed within 7–10 business days to the original payment method.

Questions about your refund? info@sahilzenterprise.in